View Archived Message

To view details of a message deleted by the customer from their Message Center, select the View Case tab on the Work List/View Case page and click the View Archived Messages button.  On the Archived Messages page, click on a message to display the View Archived Message.

To view details of a message archived by workers, select the Archived Work List from the menu, enter a case number, select a Time Frame and click the Filter button. On the Archived Work List page, click on a message to display the View Archived Message.

Customer’s Message Information

· What is its purpose? This section displays the customers twelve-digit SETS Participant Number, name, message topic, case number and order number related to the customer.            

Message History

· What is its purpose? This section displays the back and forth replies for the archived message by descending date order. Each row displays the message date, sender’s name (customer or county), and if applicable, a file name will display if the message includes an attachment.  Any documents attached to a message will only be accessible for 90 days from the date they are originally opened by a worker.

Menu

· What is its purpose? Located at the top of the page, provides quick access to all worker pages.

· How do I use it?

o Click Work List/View Case to view the county’s Active Work List

o Click Archived Work List to view messages that have been archived by county workers

o Click Administrative to view County Contacts and the County Bulletin Board

· Click County Contacts to view county contacts for your county

· Click County Bulletin Board to view bulletins posted by your county

o Click Notification Preference (County Contacts) to opt out of receiving New Message

     E-mail Notification

o Click Reports to view daily, monthly, and past portal statistics and unopened messages reports

· Click Daily Statistics to view County Daily Statistics

· Click Monthly Statistics to view the <Month Year> Detail Report

· Click Past Statistics to view the County 12-Month Statistics Report and access the <Month Year> Full Month Detail Report

· Click Unopened Messages to view the County Unopened Messages Report

o Click Help to view FAQ(s), User Guide, Web Based Training and Screen Help

· Click FAQ to view Frequently Asked Questions regarding child support

· Click User Guide to view step by step instructions

· Click Web Based Training to view video tutorials

· Click Screen Help to read how to use each portal page

Logout

· What is its purpose?  To exit the Child Support Customer Service Portal.

· How do I use it?  Located at the top right of the page; click Logout to exit the Child Support Customer Service Portal, returning to the Login page.

Last Updated:  2/3/20