User Re-Authorization

The User Re-Authorization page allows customers who are trying to reset their user ID and/or password to enter a new e-mail address if they have forgotten or no longer have access to the e-mail address used to register.

New E-mail Address

· What is its purpose?  To provide an e-mail address you would like to use for the Child Support Customer Service Portal that is not shared with another portal customer.

· How do I use it?  Enter a unique, valid e-mail address (must include @ symbol).

Re-Enter New E-mail Address

· What is its purpose?  To validate the e-mail address entered.

· How do I use it?  Re-enter the same e-mail address entered above (must include @ symbol).

· Click Submit to complete registration or

· Click Cancel if you do not have the information needed

Case Number           

· What is its purpose?  The first piece of information required to verify your identity, allowing you access to your case on the Child Support Customer Service Portal.  

· How do I use it?  Enter your Child Support case number.  This number is 10 digits long beginning with seven (7).

Social Security Number

· What is its purpose?  The second piece of information required to verify your identity, allowing you access to your case on the Child Support Customer Service Portal.

· How do I use it?  Enter your social security number.

· Click Submit to complete registration or

· Click Cancel if you do not have the information needed

Menu

· What is its purpose?  Located at the top of the page, provides quick access to Glossary, FAQ’s and Screen Help.

· How do I use it?

o Click Help to access the Glossary, FAQ(s) and Screen Help

· Click Glossary to view child support terms and definitions

· Click FAQ to view Frequently Asked Questions regarding child support

· Click Screen Help to see how to use each portal page

Logout

· What is its purpose?  To exit the Child Support Customer Service Portal.

· How do I use it?  Located at the top right of the page; click Logout to exit the Child Support Customer Service Portal, returning to the Login page.