My Support Order(s) and Balance Information

The Support Order(s) and Balance Information page displays case information, order information, ordered payment amounts and balance information for each active case/order.

Case/Order (Drop Down)

· What is its purpose? Identifies the case/order for the order and balance information displayed.

· How do I use it?  If you have other cases you wish to view order and balance information for,

o Click on the down arrow to the right of the Case/Order currently displayed to show all of your cases/orders

o Click on a case/order to view that cases order and balance information

Balance Information

· What is its purpose? Displays:

o Current Month Unpaid Balance

o Past Due Unpaid Balance

o Total Unpaid Balance

o Total Credits

o Funds on Hold

Case

· What is its purpose? Displays:

o Case Number

o Status

o Type

· Click on the NON IV-D link to complete a IV-D application

 Order

· What is its purpose? Displays:

o Order Number

o Date

o Other Party Name

o Child(ren)

Monthly Support Obligations

· What is its purpose? Displays a snapshot of the current charging obligations for the case/order.

View My Payment Information

· What is its purpose? View payments for the selected case/order

· How do I use it? Click the My Payment Information button to view the My Payment Information page.

Health Insurance Obligor

· What is its purpose? The person(s) ordered to provide health insurance for the child/children.

Ordered Dependents

· What is its purpose? The child(ren) ordered to be covered by health insurance.

Child Support Contact

· What is its purpose? The name, address and phone numbers of the Child Support Enforcement Agency (CSEA) for this case.

Icons

Icon	What does it mean
	Provides the definition of a highlighted word. · Using your computers mouse, place it over the word or icon to see the definition.  · When using a mobile device, click on the icon or the word to open the definition, click it again to close.

Menu

· What is its purpose? Located at the top of the page, provides quick access to all of the pages within the portal.

· How do I use it?

o Click Home Page to display the home page for the case

o Click Messages to view, reply to or send messages

o Click Personal to view your personal information

· Click My Contact Information to display the contact information your county CSEA has on record for you

· Click My Employer to display the employer information your county CSEA has on record for you

· Click My Health Insurance to display the health insurance information your county CSEA has on record for you

· Click Child Information to display personal information about the child/children on your case the county CSEA has on record

· Click Change Email Address to update your email address from the one you registered under

· Click Change Password to change the password you currently use to log into the portal

· Click E-mail Notification Options to opt into or out of payment and/or case related e-mail notifications

o Click Payment to display payment information

· Click My Payment Information to display the Payment History Report

· Click How My Payments Are Received to view options for receiving payments and access the forms necessary to enroll or change your direct deposit or smiONE™ Visa® Prepaid Card option

§ This option is only available to customers who are ordered to receive support

· Click Make A Payment to view options for making payments

o Click Cases to view case information

· Click My Support Order/Balances to view your support order(s) and balance information

· Click My Cases to view all of your open cases

o Click Help to access the Glossary, FAQ(s) and Screen Help

· Click Glossary to view child support terms and definitions

· Click FAQ to view Frequently Asked Questions regarding child support

· Click Screen Help to read how to use each portal page

Logout

· What is its purpose?  To exit the Child Support Customer Service Portal.

· How do I use it? Located at the top right of the page; click Logout to exit the Child Support Customer Service Portal, returning to the Login page.

Date Last Updated: 07/01/2019