New User Authorization - Account Number

 

The New User Authorization - Account Number page is viewable to customers who have entered a case number and social security number during the registration process. This page verifies your identity by using the last 4 digits of your bank account or debit card number.

 

Last 4 Digits of your Direct Deposit Account Number or Debit Card Number that your Support is Electronically Sent To

 

·         What is its purpose? The final step required to complete authorization to gain access to the Child Support Customer Service Portal.

 

·         How do I use it? Checking/Savings account:

o   Enter the last 4 digits of your direct deposit account number if you have your support set up to be directly deposited into an account. If you need help locating your account number for a checking account please see the below example, otherwise contact your bank to get the account number.

o   Click CONTINUE to complete registration or

o   Click CANCEL if you do not have the information needed

 

 

 

 

·         How do I use it? Debit Card:

o   Enter the last 4 digits of your debit card number (shown below) if you have your support set up to be deposited to a prepaid debit card.

o   Click CONTINUE to complete registration or

o   Click CANCEL if you do not have the information needed

 

Last 4 digits 

 

If the e-mail address entered during New Account Registration is shared by any other registered portal customer, the following error message appears:

*The E-mail address you entered in the first step of the registration process is associated with another individual registered for the portal. Please enter a new unique E-mail address for your account using the following link: Enter a different E-mail address.*

 

Clicking on the Enter a different E-mail address link displays the User Authorization page where you must enter a new e-mail address.

 

Menu

 

·         What is its purpose?  Located at the top of the page, provides quick access to Glossary, FAQ’s and Screen Help.

 

·         How do I use it?

o    Click Help to access the Glossary, FAQ(s) and Screen Help

·      Click Screen Help to see how to use each portal page

 

Logout

 

·         What is its purpose?  To exit the Child Support Customer Service Portal.

 

·         How do I use it?  Located at the top right of the page; click Logout to exit the Child Support Customer Service Portal, returning to the Login page.