My Payment Information

The My Payment Information page displays current payment information.

Case/Order (Drop Down)

· What is its purpose? Identifies the case/order for the payment information currently displayed.

· How do I use it?  If you have other cases you wish to view payment information for,

o Click on the down arrow to the right of the Case/Order currently displayed to show all of your cases/orders

o Click on a case/order to view the payment information on the other case

Explanation of Terms

· What is its purpose? Displays payment related terms and definitions.

· How do I use it?  Click on the arrow to the right of the Explanation of Terms to view payment related terms and definitions.

My Payment Information

· What is its purpose?  Displays detailed collection and disbursement information for a particular case/order for the current and past 3 months.  The option to view and/or print a payment history as well as view support order information and balance information is available.

· How do I use it?

o Click the Payment History button to view and print history for the current month plus the past 23 months’ payment information (if applicable).

o Click the My Support Order(s) and Balance Information button to view the My Support Order(s) and Balance Information page.

Questions? - Payment Information

· What is its purpose?  Located at the bottom left of the page, provides quick access to Payment Information Frequently Asked Questions.

· How do I use it?  Click Payment Information to open the Frequently Asked Questions document for payment information.

Menu

· What is its purpose? Located at the top of the page, provides quick access to all of the pages within the portal.

· How do I use it?

o Click Home Page to display the home page for the case

o Click Messages to view, reply to or send messages

o Click Personal to view your personal information

· Click My Contact Information to display the contact information your county CSEA has on record for you

· Click My Employer to display the employer information your county CSEA has on record for you

· Click My Health Insurance to display the health insurance information your county CSEA has on record for you

· Click Child Information to display personal information about the child/children on your case the county CSEA has on record

· Click Change Email Address to update your email address from the one you registered under

· Click Change Password to change the password you currently use to log into the portal

· Click E-mail Notification Options to opt into or out of payment and/or case related e-mail notifications

o Click Payment to display payment information

· Click My Payment Information to display the Payment History Report

· Click How My Payments Are Received to view options for receiving payments and access the forms necessary to enroll or change your direct deposit or smiONE™ Visa® Prepaid Card option

§ This option is only available to customers who are ordered to receive support

· Click Make A Payment to view options for making payments

o Click Cases to view case information

· Click My Support Order/Balances to view your support order(s) and balance information

· Click My Cases to view all of your open cases

o Click Help to access the Glossary, FAQ(s) and Screen Help

· Click Glossary to view child support terms and definitions

· Click FAQ to view Frequently Asked Questions regarding child support

· Click Screen Help to read how to use each portal page

Logout

· What is its purpose?  To exit the Child Support Customer Service Portal.

· How do I use it? Located at the top right of the page; click Logout to exit the Child Support Customer Service Portal, returning to the Login page.

Date Last Updated: 07/01/2019