My Cases
The
My Cases page displays all of a
customer’s open cases; displaying case number, other party, child/children and
order number, if one exists for each open case.
This page allows you to select a case or order number to view additional
information on the My Support Order(s) and Balance Information page.
Case Number
·
What is its purpose?
The 10-digit number identifying the SETS case.
·
How do I use it? Click on
the highlighted Case Number to access the My
Support Order(s) and Balance Information page to view support information for the case.
Other Party
·
What is its purpose?
The name of the individual the county Child Support
Enforcement Agency (CSEA) has on record as the custodial or non-custodial
parent.
Child(ren)
·
What is its purpose?
The name(s) the CSEA has on record for the child(ren) on a case.
Order Number
·
What is its purpose?
The order number, if one exists, associated with the case number.
·
How do I use it?
Click on the highlighted Order Number to access the My Support Order(s) and Balance Information
page to view support information for the
case.
Icons
|
Icon |
What does it mean |
|
|
Provides the definition of a
highlighted word. ·
Using your computers mouse,
place it over the word or icon to see the definition. ·
When using a mobile device,
click on the icon or the word to open the definition, click it again to
close. |
Menu
·
What is its purpose?
Located at the top of the
page, provides quick access
to all of the pages within the portal.
·
How do I use it?
o Click
Home Page to display the home page
for the case
o Click
Messages to view, reply to or send messages
o Click
Personal to view your personal
information
·
Click My Contact
Information to display the contact information your county CSEA has on record
for you
·
Click My Employer to display the employer
information your county CSEA
has on record for you
·
Click My Health Insurance to display the health
insurance information your county CSEA has on record for you
·
Click Child Information to display personal information about the
child/children on your case the county CSEA has on record
·
Click Change Email Address to
update your email address from the one you registered under
·
Click Change Password to change the password you currently use to log into the portal
·
Click E-mail Notification Options to opt into or out of payment and/or
case related e-mail notifications
o
Click Payment to display payment information
·
Click My
Payment Information to display the Payment History Report
·
Click How
My Payments Are Received to view options for receiving payments and access the forms necessary to enroll
or change your direct deposit or
smiONE™ Visa® Prepaid Card
option
§ This option is only available to customers who
are ordered to
receive support
·
Click Make A Payment to view options for making
payments
o Click
Cases to
view case information
·
Click
My
Support Order/Balances to view
your support order(s) and balance information
·
Click My Cases to view all of your open cases
o
Click Help to access the
Glossary, FAQ(s) and Screen Help
·
Click Glossary to view
child support terms and definitions
·
Click FAQ to view Frequently Asked
Questions regarding child support
·
Click Screen Help
to read how to use each portal page
Logout
·
What is its purpose? To exit the Child Support Customer Service Portal.
·
How do I use it?
Located at the top right of the page, click Logout to exit the Child Support Customer Service Portal, returning to the Login page.
Date Last Updated: 07/01/2019