Message Center

 

The Message Center displays all customer messages sent to and received from their county Child Support Enforcement Agency (CSEA). Messages remain on this page until they are deleted by the customer.  Any documents attached to a message will only be accessible for 90 days from the date they are originally opened by a worker. 

New messages and update requests are also initiated from this page.

 

(Messages)

·        What is its purpose?  Displays all messages, opened and unopened.  Unopened messages display in bold font with a New Message icon and messages with attachments display a  paperclip icon.  All messages display the topic, case number, order number, county name and date received.

·        How do I use it?  Clicking on a message opens the View Messages page where the entire message can be viewed.

o   To delete a message from your Message Center (two-step process)

·        Click on the Trash icon next to the message you want to delete, turning the icon red 

·        To confirm the deletion of the message, click on the icon again

·        To delete a message using a one-step process, double click on the Trash icon

 

New Message (Button)

·        What is its purpose?  Customers can send inquiries, request updates, report information and send supporting documentation to their county CSEA.

·        How do I use it?  Click the New Message button to expand the section:

o   Select a reason for the message by clicking on the arrow next to Message Topic

·        When the message is a request to have your personal/address, employment or health insurance information updated, select one of the following topics, which allows you to enter updated information: 

§  Contact Information Change,

§  Employment Change or Addition or

§  Health Insurance Change or Addition

o   Select the type of change requested:

§  For employment, select either Add New Employer or Change Recent Employer

§  For health insurance, select either Add New Health Insurance or Change Recent Health Insurance

§  To update an address, select Residential, Mailing or Residential & Mailing

o   Select the case/order for the message by clicking on the arrow next to Case/Order

§  Once the case/order is selected, the name of the county CSEA responsible for the case displays

§  Type your message or additional information related to the update request in the designated area (2000 characters or less)

o   Click on Attach Supporting Documents to include attachments

§  Click Send or

§  Click on the Cancel icon (x) at the top of this section to cancel the message without sending

Icons

Icon

What does it mean

Attachment

http://custservworkerportal.odjfs.state.oh.us/domains/help/MessageCenter_files/image001.jpg

Unopened Message

http://custservworkerportal.odjfs.state.oh.us/domains/help/MessageCenter_files/image002.jpg

Delete Message

http://custservworkerportal.odjfs.state.oh.us/domains/help/MessageCenter_files/image003.jpg

Confirm Delete

http://custservworkerportal.odjfs.state.oh.us/domains/help/MessageCenter_files/image004.jpg

Cancel and Close a new message without sending

http://custservworkerportal.odjfs.state.oh.us/domains/help/MessageCenter_files/image005.jpg

Generate a New Message

 

Menu

·        What is its purpose?  Located at the top of the page, provides quick access to all the pages within the portal.

·        How do I use it?  

o   Click Home Page to display the home page for the case

o   Click Messages to view, reply to or send messages

o   Click Personal to view your personal information

·        Click My Contact Information to display the contact information your county CSEA has on record for you

·        Click My Employer to display the employer information your county CSEA has on record for you

·        Click My Health Insurance to display the health insurance information your county CSEA has on record for you

·        Click Child Information to display personal information about the child/children on your case the county CSEA has on record

·        Click Change Email Address to update your email address from the one you registered under

·        Click Change Password to change the password you currently use to log into the portal

·        Click E-mail Notification Options to opt into or out of payment and/or case related e-mail notifications

o   Click Payment to display payment information

·        Click My Payment Information to display the Payment History Report

·        Click How My Payments Are Received to view options for receiving payments and access the forms necessary to enroll or change your direct deposit or smiONE™ Visa® Prepaid Card option

§  This option is only available to customers who are ordered to receive support

·        Click Make A Payment to view options for making payments

o   Click Cases to view case information

·        Click My Support Order/Balances to view your support order(s) and balance information

·        Click My Cases to view all your open cases

o   Click Help to access the Glossary, FAQ(s) and Screen Help

·        Click Glossary to view child support terms and definitions

·        Click FAQ to view Frequently Asked Questions regarding child support

·        Click Screen Help to read how to use each portal page

 

Logout

·        What is its purpose?  To exit the Child Support Customer Service Portal.

·        How do I use it?  Located at the top right of the page; click Logout to exit the Child Support Customer Service Portal, returning to the Login page.

 

 

Last Updated: 2/3/20