Make a Payment

The Make a Payment page provides information on how to make a payment by credit card, through checking or savings account or by mail.

Payments by Credit/Debit Card

· What is its purpose? Provides the information needed to make a credit or debit card payment. To pay by credit or debit card you must select the case/order you wish to make a payment for and the payment amount you wish to pay.  Once you have provided this information, you will be navigated to a page where you will need to provide your card information to complete the transaction.

Payments by Checking/Savings Account  

· What is its purpose? Provides information needed to make a payment by registering through the oh.smartchildsupport website to set up a checking/savings account debit.

Payments by Mail

· What is its purpose? Provides information needed to mail in a payment.

Questions? - Making Payments

· What is its purpose? Located at the bottom left of the page, provides quick access to Making

            Payments Frequently Asked Questions.

· How do I use it? Click Making Payments to open the Frequently Asked Questions document.

Menu

· What is its purpose? Located at the top of the page, provides quick access to all the pages

             within the portal.

· How do I use it?

o Click Home Page to display the home page for the case

o Click Messages to view, reply to or send messages

o Click Personal to view your personal information

· Click My Contact Information to display the contact information your county CSEA has on record for you

· Click My Employer to display the employer information your county CSEA has on record for you

· Click My Health Insurance to display the health insurance information your county CSEA has on record for you

· Click Child Information to display personal information about the child/children on your case the county CSEA has on record

· Click Change Email Address to update your email address from the one you registered under

· Click Change Password to change the password you currently use to log into the portal

· Click E-mail Notification Options to opt into or out of payment and/or case related e-mail notifications

o Click Payment to display payment information

· Click My Payment Information to display the Payment History Report

· Click How My Payments Are Received to view options for receiving payments and access the forms necessary to enroll or change your direct deposit or smiONE™ Visa® Prepaid Card option

§ This option is only available to customers who are ordered to receive support

· Click Make A Payment to view options for making payments

o Click Cases to view case information

· Click My Support Order/Balances to view your support order(s) and balance information

· Click My Cases to view all your open cases

o Click Help to access the Glossary, FAQ(s) and Screen Help

· Click Glossary to view child support terms and definitions

· Click FAQ to view Frequently Asked Questions regarding child support

· Click Screen Help to read how to use each portal page

Logout

· What is its purpose?  To exit the Child Support Customer Service Portal.

· How do I use it? Located at the top right of the page, click Logout to exit the Child Support Customer Service Portal, returning to the Login page.

Last Updated: 2/3/20