How My Payments Are Received

The How My Payments are Received page provides custodial parents the information needed on how to enroll in Direct Deposit or the smiONE™ Visa® Prepaid Card, how to change your Direct Deposit information, view your smiONE™ Card account information and how to establish or reset your smiONE™ Card Personal Identification Number (PIN).

Direct Deposit and smiONE™ Visa® Prepaid Card Online Enrollment

· What is its purpose? Support payments can be deposited to your smiONE™ Visa® Prepaid Card or directly to your account at your bank or credit union.  After the state receives and posts payments to your case(s), the payments are automatically deposited.

· How do I use it? You can enroll online for either direct deposit or the smiONE™ Visa® Prepaid Card by using the online enrollment link or you can complete and mail (along with any required documentation) a paper application using the enrollment/authorization form link.

View smiONE™ Visa® Prepaid Card Account Information or Establish/Reset your smiONE™ PIN

· What is its purpose? The link provided enables a user enrolled in smiONE™ Visa® Prepaid Card to view account information or establish/reset their PIN for their smiONE™ Card.

· How do I use it? Select the smiONE™ link and a new window will open to log in and access your smiONE™ information.

Questions? - Receiving Payments

· What is its purpose?  Located at the bottom left of the page, provides quick access to frequently asked questions related to Receiving Payments.

· How do I use it?  Click Receiving Payments to open the Frequently Asked Questions document for receiving payments.

Icons

Icon	What does it mean
	Provides the definition of a highlighted word. · Using your computers mouse, place it over the word or icon to see the definition.  · When using a mobile device, click on the icon or the word to open the definition, click it again to close.

Menu

· What is its purpose? Located at the top of the page, provides quick access to all of the pages within the portal.

· How do I use it?

o Click Home Page to display the home page for the case

o Click Messages to view messages

o Click Personal to view your personal information

· Click My Contact Information to display the contact information your county child support enforcement agency has on record for you

· Click My Employer to display the employer information your county child support enforcement agency has on record for you

· Click My Health Insurance to display the health insurance information your county child support enforcement agency has on record for you

· Click Child Information to display personal information about the child(ren) on your case the county child support enforcement agency has on record

· Click Change Email Address to update your email address from the one you registered under

· Click Change Password to change the password you currently use to log into the portal

· Click E-mail Notification Options to opt into or out of payment and/or case related e-mail notifications

o Click Payment to display payment information

· Click My Payment Information to display the Payment History Report

· Click How My Payments Are Received to view options for receiving payments and access the forms necessary to enroll or change your direct deposit or smiONE™ Visa® Prepaid Card option

§ This option is only available to customers who are ordered to receive support

· Click Make A Payment to view options for making payments

o Click Cases to view case information

· Click My Support Order/Balances to view your support order(s) and balance information

· Click My Cases to view all of your open cases

o Click Help to access the Glossary, FAQ(s) and Screen Help

· Click Glossary to view child support terms and definitions

· Click FAQ to view Frequently Asked Questions regarding child support

· Click Screen Help to read how to use each portal page

Logout

· What is its purpose?  To exit the Child Support Customer Service Portal.

· How do I use it? Located at the top right of the page; click Logout to exit the Child Support Customer Service Portal, returning to the Login page.

Date Last Updated: 07/01/2019