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This page provides a snapshot of case information, including most recent payments, new messages and a support calendar/events for the current month.  A new message and update requests can also be initiated from this page.  Additionally, if your county has posted a bulletin and/or required address, employer and/or health insurance information is missing in our system for you, the first page displayed is the County Bulletin Board/Customer Alerts page.

 

Welcome Banner

·        What is its purpose?  To welcome you to the Child Support Customer Web Portal by displaying your name as your County Child Support Enforcement Agency (CSEA) has on record for you.

 

Last Payment(s) Sent to You

·        What is its purpose?  Displays the most recent payment sent to you if you are ordered to receive support. However, if you have multiple cases the most recent payment for each case/order display, up to three (3). In addition to the payment amount, payment date, other party’s name, case number and order number display.

 

·        How do I use it?  Click on a highlighted Payment Amount to access the My Payment Information page to view and/or print the payment history for the case. 

 

Last Payment(s) Received From You

·        What is its purpose?  Displays the most recent payment received from you if you are ordered to pay support.  However, if you have multiple cases the most recent payment for each case/order display, up to three (3). In addition to the payment amount, payment date, other party’s name, case number and order number display.

 

·        How do I use it?  Click on the highlighted Payment Amount to access the My Payment Information page to view and/or print the payment history on the case. 

 

Customer Alerts

·        What is its purpose?  Displays only when required employment, address and/or health insurance information is missing in our system for you.

 

·        How do I use it?  Click on the link displayed within the alert to open a new message where current information can be provided. The correct message topic will be displayed based on the alert selected, complete the following steps:

o   Select the case/order for the message by clicking on the down arrow to the right of Case/Order

o   Select the Type of Change

o   Enter the current information in the appropriate fields

o   Type a message or any additional information related to the update in the designated area

o   Click Send or

o   Click on the Cancel icon (x) at the top of this section to cancel and close the message without sending

 

New Messages

·        What is its purpose?  Displays up to four (4) unopened messages.  A More icon displays when you have more than 4 unopened messages.  If you have not received any new messages you will see ‘NO NEW MESSAGES’ displayed.

 

·        How do I use it?  

o   Click anywhere on the message to read the entire message

o   Click the More icon to view up to 4 additional unopened messages

o   Click the Previous icon to view up to 4 messages that were not opened before clicking the More icon

 

New Message (Button)

·        What is its purpose?  Customers can initiate a new message, including update requests to their county CSEA without leaving their Home Page.           

 

·        How do I use it?  Click the New Message button to begin creating a new message.

o   Select a reason for the message by clicking on the down arrow to the right of Message Topic

·        When the message is a request to have your personal/address, employment or health insurance information updated, select one of the following topics, which allow you to enter updated information:    

·        Contact Information Change,

·        Employment Change or Addition or

·        Health Insurance Change or Addition

·        Select the type of change requested:

·        For employment, select either Add New Employer or Change Recent Employer

·        For health insurance, select either Add New Health Insurance or Change Recent Health Insurance

·        To update an address, select either Residential or Mailing or Residential & Mailing

·        Select the case/order for the message by clicking on the down arrow to the right of Case/Order

·        Type your message or additional information related to the update request in the designated area, using 2000 characters or less

·        Click Send or

·        Click on the Cancel icon (x) at the top of this section to cancel and close the message without sending

 

Support Calendar and Events

·        What is its purpose?  Displays payment dates and allows you to view payment details on your open cases.

            The Calendar displays the current month’s payments on your case or all of your cases if you have multiple cases.  To view payments on a single case, click on the down arrow to the right of Show all Cases to show all of your cases/orders. Click on a case/order to view those payments.  You can also view payment information for the three previous months and one future month.

   The dates displaying a Yellow icon indicate those payments received from you and the dates displaying a Green icon indicate those payments sent to you.

 

·        How do I use it?  At the top of the Calendar, click on the back arrows (<<<) or forward arrows (>>>) to select the month (3 previous months & 1 future month) you wish to view payments for.

o   Payment details for all of your cases/orders, for the month selected display under ‘Events in (Month, Year)’

o   If you select and view only one case’s payments, the calendar returns to the current month with payment information for the selected case.  To view payment details for a different month use the arrows at the top of the calendar.

 

Icons

Icon

What does it mean

New Message

Indicates required information is missing in our system (may display up to three)

Indicates how many messages in the conversation, also known as  Message Thread

Cancel Icon

Cancel and Close a new message without sending

Payment received from you, if you are ordered to pay support

Payment sent to you, if you are ordered to receive support

Create a New Message

More

Previous

Provides the definition of a highlighted word.

·     Using your computers mouse, place it over the word or icon to see the definition.

·     When using a mobile device, click on the icon or the word to open the definition, click it again to close.

Back1111 or  Forward1

Move back and forth between months (3 previous & 1 future)

 

Menu

·        What is its purpose?  Located at the top of the page, provides quick access to all of the pages within the portal.

 

·        How do I use it?  

o   Click Home Page to display the home page for the case

o   Click Messages to view, reply to or send messages

o   Click Personal to view your personal information

·        Click My Contact Information to display the contact information your county CSEA has on record for you

·        Click My Employer to display the employer information your county CSEA has on record for you

·        Click My Health Insurance to display the health insurance information your county CSEA has on record for you

·        Click Child Information to display personal information about the child/children on your case the county CSEA has on record

·        Click Change Email Address to update your email address from the one you registered under

·        Click Change Password to change the password you currently use to log into the portal

·        Click E-mail Notification Options to opt into or out of payment and/or case related e-mail notifications

o   Click Payment to display payment information

·        Click My Payment Information to display the Payment History Report

·        Click How My Payments Are Received to view options for receiving payments and access the forms necessary to enroll or change your direct deposit or smiONE™ Visa® Prepaid Card option

§  This option is only available to customers who are ordered to receive support

·        Click Make A Payment to view options for making payments

o   Click Cases to view case information

·        Click My Support Order/Balances to view your support order(s) and balance information

·        Click My Cases to view all of your open cases

o   Click Help to access the Glossary, FAQ(s) and Screen Help

·        Click Glossary to view child support terms and definitions

·        Click FAQ to view Frequently Asked Questions regarding child support

·        Click Screen Help to read how to use each portal page

 

Logout

·        What is its purpose?  To exit the Child Support Customer Service Portal.

 

·        How do I use it?  Located at the top right of the page; click Logout to exit the Child Support Customer Service Portal, returning to the Login page.

 

 

 

Date Last Updated: 07/01/2019