County Bulletin Board Update       

 

This page is accessed from the Administrative menu by selecting the County Bulletin Board option then displaying the County Bulletin Board Update page.

Provides counties the ability to convey information to portal customers related to their county.  All county workers can view this page; however, only those individuals who have been identified as a county contact have the ability to create/modify/delete a bulletin. 

 

County Bulletin Board Text

·        What is its purpose?  Provides information to portal customers specific to a county.

      Example:  Due to a water main break, our office will be closing at 1:00 PM today (January 11th).

 

County Bulletin Board URL/E-mail Address:

·        What is its purpose?  When needed, provides a URL or e-mail address associated with the bulletin.

 

Clear Text (Viewable only to county contacts)

·        What is its purpose?  Deletes all information from the message section and the URL/e-mail address section.

 

·        How do I use it?  To delete an existing bulletin,

o   Click on the Clear Text button and then

o   Click on the Save and Submit button

 

Save and Submit (Viewable only to county contacts)

·        What is its purpose?  Save the information entered, displaying it immediately on the County Bulletin Board page.

 

Cancel

·        What is its purpose?  Closes the page and returns the worker to the Work List/ View Case page.

 

Menu

·        What is its purpose?  Located at the top of the page, provides quick access to all worker pages.

 

·        How do I use it?  

o   Click Work List/View Case to view the county’s Active Work List

o   Click Archived Work List to view messages that have been archived by county workers

o   Click Administrative to view County Contacts and the County Bulletin Board

·        Click County Contacts to view county contacts for your county

·        Click County Bulletin Board to view bulletins posted by your county

o   Click Notification Preference (viewable only by County Contacts) to opt out of receiving New Message E-mail Notification

o   Click Reports to view daily, monthly, and past portal statistics and unopened messages reports

·        Click Daily Statistics to view County Daily Statistics

·        Click Monthly Statistics to view the <Month Year> Detail Report

·        Click Past Statistics to view the County 12-Month Statistics Report and access the <Month Year> Full Month Detail Report

·        Click Unopened Messages to view the County Unopened Messages Report

o   Click Help to view FAQ(s), User Guide, Web Based Training and Screen Help

·        Click FAQ to view Frequently Asked Questions regarding child support

·        Click User Guide to view step by step instructions

·        Click Web Based Training to view video tutorials

·        Click Screen Help to read how to use each portal page

 

Logout

·        What is its purpose?  To exit the Child Support Customer Service Portal.

 

·        How do I use it?  Located at the top right of the page; click Logout to exit the Child Support Customer Service Portal, returning to the Login page.