Child Information

The Child Information page displays the name, date of birth, address and the child’s expected emancipation date.  However, the child’s address and date of birth are not displayed to non-custodial parents.  If any of the information displayed is not correct, please provide your county Child Support Enforcement Agency (CSEA) with the correct information.

Case/Order (Drop Down)

· What is its purpose? Identifies the case/order for the child information currently displayed.

· How do I use it?  If you have other cases you wish to view child information for, click on the down arrow to the right of the Case/Order currently displayed to show all of your cases/orders. Click on a case/order to view the child/children on that case.

Full Name

· What is its purpose? The name the CSEA has on record for the child.

· How do I use it? If there is more than one child on the order you wish to view information for, click on the down arrow to the right of the Child’s Name currently displayed to show the names of the other children.  Click on a name to view that child’s information.

Date of Birth

· What is its purpose? The date of birth the CSEA has on record for the child. Does not display to non-custodial parents.

Expected Emancipation Date

· What is its purpose? The date the CSEA has on record for the child’s emancipation.

Residential Address

· What is its purpose?  Displays the custodial parent address if the child has the same address. If the child does not have the same address, the following message displays to the custodial parent: “Our records indicate the child address is different from your address, please contact your county CSEA if this is not correct.”

      The child’s address does not display to non-custodial parents.

Questions? - Child Information

· What is its purpose? Located at the bottom left of the page, provides quick access to Child Information Frequently Asked Questions.

· How do I use it?  Click Child Information to open the Frequently Asked Questions document for child information.

Icons

Icon	What does it mean
	Provides the definition of a highlighted word. · Using your computers mouse, place it over the word or icon to see the definition.  · When using a mobile device, click on the icon or the word to open the definition, click it again to close.

Menu

· What is its purpose? Located at the top of the page, provides quick access to all of the pages within the portal.

· How do I use it?

o Click Home Page to display the home page for the case

o Click Messages to view, reply to or send messages

o Click Personal to view your personal information

· Click My Contact Information to display the contact information your county CSEA has on record for you

· Click My Employer to display the employer information your county CSEA has on record for you

· Click My Health Insurance to display the health insurance information your county CSEA has on record for you

· Click Child Information to display personal information about the child/children on your case the county CSEA has on record

· Click Change Email Address to update your email address from the one you registered under

· Click Change Password to change the password you currently use to log into the portal

· Click E-mail Notification Options to opt into or out of payment and/or case related e-mail notifications

o Click Payment to display payment information

· Click My Payment Information to display the Payment History Report

· Click How My Payments Are Received to view options for receiving payments and access the forms necessary to enroll or change your direct deposit or smiONE™ Visa® Prepaid Card option

§ This option is only available to customers who are ordered to receive support

· Click Make A Payment to view options for making payments

o Click Cases to view case information

· Click My Support Order/Balances to view your support order(s) and balance information

· Click My Cases to view all of your open cases

o Click Help to access the Glossary, FAQ(s) and Screen Help

· Click Glossary to view child support terms and definitions

· Click FAQ to view Frequently Asked Questions regarding child support

· Click Screen Help to read how to use each portal page

Logout

· What is its purpose?  To exit the Child Support Customer Service Portal.

· How do I use it? Located at the top right of the page; click Logout to exit the Child Support Customer Service Portal, returning to the Login page.

Date Last Updated: 07/01/2019